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Cancellation

Cancellation - Covid19

We have adjusted our cancellation conditions so that you can plan your holiday without any worries even in these special times.

 

You can cancel your booking free of charge up to 10 days before arrival for one of the following reasons

 

  • South Tyrol is classified as a high risk area

  • Your home town is classified as a high risk area

  • Closures of Italy’s border or the border of your home country

     

In the cases mentioned above, you can cancel your booking free of charge. The deposit will be credited to you for a future stay.

We thank you for your trust!

 

In all other cases, the following cancellation conditions apply

 

  • No charge is made for cancellations up to 30 days prior to arrival.

  • From 29 to 21 days prior to arrival we retain the deposit.

  • From 20 days prior to arrival we request 80% of the total cost of the booked stay.

  • For cancellations on arrival day, late arrival, early departure, we charge 100% of the day rate according to reservation order.